Our performance

Queensland Rail is committed to proactively publishing operational performance data.

The operational performance data includes key performance indicators for both the Citytrain and Traveltrain networks in areas such as punctuality and reliability, safety and security and customer satisfaction.

The data is updated every month.

Citytrain network

Service punctuality and reliability

Providing an on-time service for our customers is a priority at Queensland Rail and we make every effort to ensure our Citytrain services adhere to the published timetable.

Service punctuality and reliability relates to the number of services that arrive at their destination on time as well as the number of service cancellations.

Safety and security

Safety is Queensland Rail’s number one priority. We are focused on being a world-class safety organisation that delivers an incident, injury and illness free environment for our employees, our customers and the communities in which we operate. 

Customer information

Queensland Rail is committed to providing quality customer service and we strive to set new standards of excellence in this field. 

In 2014, Queensland Rail received three awards at the prestigious Australian Service Excellence Awards – Customer Organisation of the Year, Customer Service Team of the Year and Customer Service Executive of the Year.