The on-time running of Citytrain services is a priority for Queensland Rail. We make every effort to ensure our services adhere to the published timetable.
Our on-time running performance targets are the most stringent in Australia. We aim to have more than 95% of our peak period services arrive on-time. All services, including peak and off-peak, are measured on time when they arrive within three minutes and 59 seconds of their scheduled time (5 minutes and 59 seconds on interurban services; ie Gold Coast, Rosewood and Nambour).
Sometimes incidents beyond Queensland Rail’s control may delay our services (force majeure). Such incidents may include severe weather activity, onboard medical emergencies, security incidents, vehicles striking level crossing boom gates, and third party rollingstock faults including the New Generation Rollingstock fleet which is not owned or maintained by Queensland Rail. Because these incidents are out of Queensland Rail's control, they are not included in the contractual results. However Queensland Rail recognises delays, regardless of their cause, affect customers, and this is reflected in the customer impact figures.