Executive General Manager Customer Service and Innovation
Natalie is a highly experienced senior executive leader with more than 18 years' experience in driving change, innovation and customer service in the global aviation and travel industries.
Natalie brings to Queensland Rail extensive experience, encompassing operations management, people leadership, stakeholder engagement and transformation. She has demonstrated success in driving efficiencies in complex and highly regulated environments; improving the customer experience and service levels.
As Executive General Manager Customer Service and Innovation, Natalie is responsible for creating a customer-focussed culture across Queensland Rail. Natalie is responsible for the management of functions including customer relations, communications (including government and media relations), and information technology.