Executive Leadership Team

A/​ Executive General Manager Commercial and Strategy and Chief Financial Officer (CFO)

Jim has more than 30 years of extensive experience in the transport industry specialising in driving business improvement, delivering transformational change and leading outcome focussed commercial teams.

As Acting Executive General Manager Commercial and Strategy and CFO, Jim has responsibility for monitoring the overall financial performance of the business, third party rail access revenue agreements and the business service groups of Enterprise Strategy and Insights, ICT, Property, Road Fleet and Procurement.

Executive General Manager People and Culture

Louise has worked in the rail industry for over 15 years with experience in operations planning, customer service, technology-enabled business process improvement, human resource management and operations line leadership. She has led large scale transformation initiatives delivering significant cost reduction, asset efficiencies, process improvement and culture change.

Louise has previously worked for Queensland Rail and has re-joined as the Executive General Manager People and Culture to lead the human resource and employee relations divisions and the transformation of Queensland Rail through improved management processes and our people.

Executive General Manager, Safety, Risk & Assurance

Scott has over 30 years of experience in the Oil and Gas industry and has held senior management roles encompassing Operations, HSE, Security and the Community. Most recently Scott was responsible for delivering Health, Safety, Environment and Risk Management for a major Australian Oil and Gas producer.

As Executive General Manager, Safety, Risk and Assurance, Scott is the responsible officer for all Workplace Health and Safety, Rail Safety Assurance and Risk and Compliance activities across Queensland Rail.

Executive General Manager Citytrain

Nick has worked in the rail industry for over 30 years, in Australia, South East Asia and the UK. During this time he has been responsible for a variety of roles in both railway operations and fleet service provision. Experiences include timetable and roster development, network control, operations management, fleet introduction and fleet asset management. In his current role as Executive General Manager Citytrain, Nick is responsible for the safe and reliable operation of the Citytrain service, along with the strategic management of the operating assets and staff required to be a world class service provider. 
 
Nick is a Chartered Engineer, holds a BSc (Hons) in Production Engineering and is a Member of the Institute of Engineering and Technology.

Executive General Manager Projects

As Executive General Manager Projects, Rob is accountable for the operational, commercial and strategic management and performance of Queensland Rail’s project delivery, ensuring high service standards are upheld and supported by efficient and effective resource utilisation, appropriate engineering standards and safety performance. He also leads teams that manage the Transport Services Contract with the state.

Rob has more than 30 years’ experience in the rail industry, having worked extensively in both the passenger and freight sectors.  Rob holds a civil engineering degree and masters of business administration (MBA) from the University of Queensland and has extensive experience leading teams in business development, strategy and project delivery.  
 
He has held a range of senior leadership positions across commercial and government owned rail organisations, in Australia and New Zealand, including . Group General Manager Operations for KiwiRail in New Zealand, leading a national team of 1700 employees. Rob was also a global rail director for a large Fortune 500 infrastructure and consultancy business.

Executive General Manager Network

Tim has been in the rail industry for over 30 years, both in Australia and Hong Kong. During this time he has performed a variety of roles in design, construction, maintenance, asset management and more recently as a business leader and network manager.

In his current role as Executive General Manager Network, Tim is responsible for the operational and strategic management of the network. His team ensures Queensland Rail provides a safe and reliable network for the people of Queensland, and delivers progressive commercial outcomes for the government and Queensland Rail.

Executive General Manager Customer Service and Innovation

Natalie is a highly experienced senior executive leader with more than 18 years' experience in driving change, innovation and customer service in the global aviation and travel industries.

Natalie brings to Queensland Rail extensive experience, encompassing operations management, people leadership, stakeholder engagement and transformation. She has demonstrated success in driving efficiencies in complex and highly regulated environments; improving the customer experience and service levels.

As Executive General Manager Customer Service and Innovation, Natalie is responsible for creating a customer-focussed culture across Queensland Rail. Natalie is responsible for the management of functions including customer relations, communications (including government and media relations), and information technology.

Executive General Manager Travel and Tourism

Martin has recently been responsible for ensuring the quality, movement and delivery of train services, acting as Chief Operating Officer from the end of December 2016 until June 2017.

In this role, Martin helped implement the Commission of Inquiry recommendations and put Queensland Rail on the path to 'Fix the trains'.

Martin has now moved back to his substantive position as Executive General Manager of Travel and Tourism where he is responsible for Queensland Rail's long distance and tourist train operations.