Service punctuality and reliability

The on-time running and reliability of our services is a priority for Queensland Rail. We make every effort to ensure our services adhere to the published timetable.

Our on-time running performance targets are among the most stringent in Australia. We aim to have more than 95% of our services arrive on time, with an annual reliability rate of 99.50%. All services, including peak and off-peak, are measured as on-time when they arrive within three minutes and 59 seconds of their scheduled time, or 5 minutes and 59 seconds on interurban services - Gold Coast, Rosewood and Sunshine Coast.

Sometimes incidents beyond Queensland Rail’s control may delay our services (force majeure). Such incidents may include severe weather activity, onboard medical emergencies, security incidents, and over-height vehicles striking bridges. Because these incidents are out of Queensland Rail’s control, they are not included in the force majeure adjusted results.

NGR technical faults which impact Queensland Rail’s on-time running or reliability will not be considered force majeure in the below data.

Queensland Rail recognises delays, regardless of their cause, affect customers, and this is reflected in the customer impact figures.

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​^ Sunshine Coast is Nambour and Gympie North services OTR 24/7 

FM Adjusted - This measures the percentage of services that arrived within 3 min 59 sec/5 min 59 sec (all day, every day) that have been adjusted for force majeure events. 
OTR 24/7 Customer Impact - This measures the percentage of services that arrived within 3 min 59 sec/5 min 59 sec (all day, every day). 
OTR Combined Peaks FM Adjusted - This measures the percentage of peak services arriving within 3 min 59 sec/5 min 59 sec that have been adjusted for force majeure events. 
OTR Combined Peaks Customer Impact - This measures the percentage of peak services arriving within 3 min 59 sec/5 min 59 sec. 
Reliability 24/7 FM Adjusted - This measures the percentage of scheduled services that ran without cancellation that have been adjusted for force majeure events. 
Reliability 24/7 Customer Impact - This measures the percentage of scheduled services that ran without cancellation.