Code of Conduct

1 Purpose

This Standard has been developed to enable our people to understand the behaviours expected in order to pursue Queensland Rail’s vision and purpose.
Queensland Rail also has a set of values that defines how we will work together to support the 'One Queensland Rail’ approach. 
Our Board and leaders are committed to this Standard. We expect our people to demonstrate the behaviours outlined in this Standard and the Queensland Rail Values outlined in the Values Principle in all business interactions.

This will enable all our stakeholders to understand the expectations of our people and how their actions will contribute to our brand, commerciality, reputation, integrity and corporate social responsibility. 

This Standard and our Values Principle make sure our people are aware of their responsibility to act in an ethical manner, to make commercially responsible decisions and to be accountable for their actions.  As a result, we will continue to deliver results, meet the needs of our customers and stay focused on our commitment to safety.

This Standard is important as it provides our people with an understanding of the organisation’s behavioural expectations. 

Below is a summary of the expectations. Please refer to Section 2 for specific detail.


  • We have a relentless commitment to Zero Harm
  • We are fit for work


  • We provide excellent customer service internally and externally


  • We respect other people and demonstrate professionalism


  • We use our resources appropriately
  • We maintain and protect information
  • We avoid conflicts of interest


  • We consider our community and the environment

1.1 Scope

This Standard applies to those referred to in Section 3.1 in the workplace, at places where there is a connection with work, or where their behaviour impacts, or has the potential to impact, Queensland Rail, including (without limitation) when:

  • at work/on duty for Queensland Rail
  • attending and representing Queensland Rail at a work-related event or function. This includes but is not limited to a conference, an awards event, a media briefing, a meeting
  • wearing Queensland Rail branded clothing including personal protective equipment, lanyards, photo IDs or lanyard cards that show the Queensland Rail brand
  • they can be identified as working for Queensland Rail (including when using social media at or away from work); and
  • on Queensland Rail’s property or premises under the control of Queensland Rail.

1.1.1 What is out of scope

  • Anyone not mentioned in Section 3.1, such as customers of Queensland Rail’s services, and
  • Anyone mentioned in Section 3.1 in situations other than as referred to in Section 1.1.

2 Requirements of this Standard

Queensland Rail expects our people to act, behave, understand and abide by this Standard and related documents. Our people should conduct themselves in an ethical, professional and honest manner in all that they do.

In addition to these expectations, our leaders will lead by example, manage any breaches, ensure our people have access to this Standard and communicate position requirements and expectations.

These expectations are outlined in the following sections. 

2.1  Safety

2.1.1 We have a relentless commitment to Zero Harm

Our people must perform their work in a safe manner at all times. Working safely is a condition of employment.
Our people will:

  • make sure all our actions and behaviours are safe when performing our duties and follow all rules, procedures, legislative requirements and approved methods of work
  • have the necessary qualification, licence, permit or accreditation, if required, to use any resource prior to using any resource
  • promptly report and take appropriate action to address unsafe work practices, injuries, conditions or risks and hazards
  • observe all local security procedures such as procedures for entry to Queensland Rail premises
  • wear Personal Protective Equipment / clothing and use equipment according to Queensland Rail requirements.

2.1.2  We are fit for work

Our people must be ready, fit for work and able to perform their role when signing on for work, when on duty, when rostered on call or when representing Queensland Rail.

Our people will be fit for work by:

  • complying with Queensland Rail’s Fatigue Management and Fitness for Work Alcohol and Other Drugs Management Standards and other relevant legislative requirements

Our people will advise their leader if they:

  • are unfit for work
  • have a condition, medical condition and/or medication that may affect their ability to undertake their work in a safe and effective manner
  • know or suspect that their colleague is unfit for work.

2.2 Customer

2.2.1 We provide excellent customer service internally and externally

Our people will:

• be helpful, courteous, respectful and provide timely communication in all their dealings with customers
• aim to meet any commitments according to Queensland Rail’s Customer Charter
• treat and handle customer’s property with respect and responsibility while in the care of Queensland Rail

2.3 People

2.3.1 We respect other people and demonstrate professionalism

Our people will:

  • treat others fairly, courteously and respectfully
  • make sure our workplace is inclusive and free from workplace harassment, sexual harassment, unlawful discrimination, workplace violence, vilification (including serious vilification), racial hatred and victimisation
  • be appropriate in our relationships and recognise that others have the right to hold views which may differ from our own
  • be unbiased and objective when making decisions
  • ensure that their personal behaviour does not reflect badly on Queensland Rail
  • only smoke in designated areas and in accordance with legislation
  • maintain their personal hygiene, a tidy and professional appearance while on duty and wear the applicable full and current issued uniform.

2.4 Commercial

2.4.1 We use our resources appropriately

Our people will:

  • only use Queensland Rail resources for work purposes in an appropriate, safe and ethical manner.  Limited personal use may be allowed where specified in relevant policy documents or with the appropriate approval
  • make sure items are secured against loss, vandalism and theft and are properly stored, maintained and repaired.

2.4.2 We maintain and protect information

Our people will:

• make sure all Confidential Information is kept confidential and only used for work purposes
• comply with records management and privacy of personal information and information management standards, related documents and any other legislative requirements
• make sure approval is obtained by the delegated manager before publishing official information
• not trade in shares or other securities while in possession of confidential information related to the shares or securities  obtained through the course of their duties.
• not store or transmit Confidential Information outside the Queensland Rail network/system without authority
• make sure Intellectual Property invented or created by an employee in the course of their employment with Queensland Rail remains the property of Queensland Rail
• refer to the Brand, Communications and Media Policy before making any work-related public comment.

2.4.3 We avoid conflict of interest

Our people will:

  • advise their leader immediately of any private interests that are, or may be perceived to be in conflict with the performance of their duties
  • advise their leader when they become aware that they are in a position to influence the appointment, advancement or reward of a person that they are related to, or are engaged in a close personal relationship with
  • advise their leader when involved in paid or unpaid work outside Queensland Rail, that may lead to a conflict of interest with their Queensland Rail duties
  • generally not accept or request gifts and benefits other than of a token nature
  • ensure gifts and benefits of a non-token nature are declared and assessed as soon as practicable. Refer to the relevant standard prior to accepting any gift or benefit.

2.5 Community

2.5.1 We consider our community and the environment

Our people will:

• identify, assess and manage environmental, heritage and community risks when planning and undertaking work
• have the necessary environmental licence, permit and/or approval to conduct work prior to commencing work
• promptly report and take appropriate action to address environmental incidents, risks and hazards
• use resources efficiently in consideration of local and global environmental impacts.

2.6 Breaches of this Code of Conduct

2.6.1 We manage and report any suspected breaches

If any of our people observe, or have good cause to suspect that misconduct is occurring, or if this Standard or any Queensland Rail related documents and/or legislative requirements has been breached, they have a responsibility to report it to their relevant leader in a timely manner.

In addition, our people must comply with legislative and/or policy obligations to report employee criminal charges and convictions that may impact on their ability to perform their role.
All suspected and actual Corrupt Conduct must be reported to the immediate leader as well as Corporate Ethics on and/or to the Queensland Rail Ethics Hotline on 1800 723 515.  The hotline can be used where anonymity is preferred.

The process for employees to make a Public Interest Disclosure in relation to corrupt conduct and/or a reprisal is outlined in the Public Interest Disclosure Procedure.
Anyone, who in good faith, makes a complaint or disclosure about an alleged breach of this Standard, will not be disadvantaged or prejudiced in the making of such a complaint or disclosure. All reports will be treated as confidential. Anonymity may not apply where disclosure leads to criminal proceedings.

Leaders have an obligation to manage breaches of this Standard as soon as practicable after the incident is observed or reported.

Breaches of this Standard will be treated as a serious matter and may have serious consequences. If any employee has breached this Standard, they may be subject to disciplinary action, up to and including termination of employment. Contractors and consultants who breach this Standard may have their contracts with Queensland Rail terminated.

3 Responsibilities

The following establishes the unique accountabilities and responsibilities of the key internal stakeholders specific to this Standard.

3.1 Who does what?


Responsible for the approval of related Policy in accordance with legal and regulatory obligations, and to enable Queensland Rail’s pursuit of opportunities aligned with its vision and values in an ethical and responsible manner.

Chief Executive Officer (CEO) 

Responsible for authorising the commitments in this Standard.

Leads Queensland Rail’s implementation of and compliance with the related Policy, by:

  • communicating Queensland Rail’s vision, and the importance of the Standard, to all Queensland Rail personnel
  • responding to recommendations made when the Standard is reviewed, to ensure the Standard remains up to date and relevant to Queensland Rail

Executive Leadership Team (ELT) 

Must assist the CEO with the implementation of this Standard and by extension the related Policy, by leading the implementation of this Standard in their respective functions, everywhere, every day.

Are also accountable for ensuring this Standard has been implemented and complied with.

General Manager Human Resources  

As the Functional Owner approves this Standard and must:

  • develop and implement related documents and processes to ensure this Standard is reflected in Queensland Rail’s day to day operations
  • establish and maintain processes to provide assurance to the CEO that this Standard is being followed by Queensland Rail
  • review this Standard annually, and provide recommendations to the CEO

Senior Manager Employee Relations 

Is the Content Developer, on behalf of the Functional Owner.

Leaders of functions, areas and teams 


  • support and communicate the Standard to their employees, contractors and consultants to ensure they understand the Standard
  • demonstrate compliance with the Standard
  • manage breaches of the Standard as soon as practicable after the incident is observed or reported

All employees, contractors and consultants Everyone who needs to make use of this Standard for work purposes must ensure that they understand and comply with this Standard.

4 Terms and definitions

The following key terms and definitions are unique to this Standard. Please refer to the Business Glossary for other terms not included in this section.

A close personal relationship 

A close personal relationship is any relationship you have with a person that could give rise to a perception of favouritism or bias if you were to be involved in a decision relating to that person.  The types of relationships that can fall within the scope of this obligation are wide and varied.  

Confidential Information 

Includes, but is not limited to, any information is considered sensitive information of a kind which, if disclosed to third persons, could or might adversely affect, cause loss or damage (including damage to reputation) to the Company, employees or its stakeholders. Such information includes, but is not limited to, information in the operation or business affairs of the Company, its systems or techniques, financial information, marketing material, information about employees, customers, databases and information, documents, procedures and processes relating to the Company’s business of any nature in any form (whether printed or in electronic form). 

Conflict of interest 

A conflict of interest involves a conflict between an employee's duties and responsibilities and the employee's private interests. A conflict of interest can arise from avoiding personal losses as well as gaining personal advantage – whether financial or otherwise. 

Corrupt Conduct

As defined under the Crime and Corruption Act 2001.

Electronic communication systems 

Includes but not limited to, computers, computer networks, internet, intranet, telephones, mobile phones, email, PDAs, blackberries, faxes, radio networks and any other communications device or service provided by Queensland Rail. 

Gifts or benefits 

Includes but not limited to: conference/seminar costs, gratuity, remuneration, allowance, discount, fee, subsidy, hospitality, travel, entertainment, alcohol, raffle tickets, scratch card, lotto/casket tickets, books, equipment, goods or other services received. 

Intellectual Property 

Includes, but is not limited to, ideas, concepts, copyright, inventions, patents, trademarks or other designs, drawings, plans, products or processes developed or created either in whole or part, arising from or in connection with the performance of an employee’s employment with the Company. Queensland Rail Business Glossary

Medical Condition 

A disease, illness or injury diagnosed by a medical practitioner and/or allied health professional, including but not limited to physical, psychological conditions. 

Token nature 

Gifts and hospitality being less than an accumulated annual total of $150 within a financial year. 

Unlawful discrimination 

Occurs when a person with an attribute specified under anti-discrimination or human rights legislation is treated or proposed to be treated less favourably than a person without that attribute in the same or similar circumstance, on prohibited grounds. Adapted from the Human Rights and Equal Opportunity Commission Website


means doing an act or threatening to do an act to the detriment of a person who has made or intends to make a complaint, or a person who is a witness to a complaint. Adapted from the Anti Discrimination Act 1991


A person must not, by a public act, incite hatred towards, serious contempt for, or severe ridicule of, a person or group of persons on the ground of the race, religion, sexuality or gender identity of the person or members of the group. Anti Discrimination Act 1991

Workplace harassment 

A person is subjected to ‘workplace harassment’ if the person is subjected to repeated behaviour, other than behaviour amounting to sexual harassment, by a person, including the person’s employer or a co-worker or group of co-workers of the person that:

(a) is unwelcome and unsolicited
(b) the person considers to be offensive, intimidating, humiliating or threatening
(c) a reasonable person would consider to be offensive, humiliating, intimidating or threatening

Workplace harassment’ does not include reasonable management action taken in a reasonable way by the person’s employer in connection with the person’s employment.  

Source: Prevention of Workplace Harassment Code of Practice 2004, Workplace Health and Safety Queensland

Workplace violence

Means any incident where an employee is physically attacked or threatened in the work environment by a co-worker, including a supervisor, manager or employee.

Within this definition:

Threat means a statement (verbal) or behaviour that causes a reasonable person to believe they are in danger of being physically attacked.
Physical attack means the direct or indirect application of force by a person to the body of, or to clothing or equipment worn by, another person where that application creates a risk to health and safety. 

Source: Workplace Health and Safety Queensland Website

5 Appendices

Appendix 1 – Related documents

Legislation and regulation

Federal Acts 

  • Corporations Act (Cth) 2001
  • Fair Work Act (Cth) 2009
  • Privacy Act 1988
  • Australian Human Rights Commission Act 1986
  • Age Discrimination Act 2004
  • Disability Discrimination Act 1992
  • Racial Discrimination Act 1975
  • Sex Discrimination Act 1984

State Acts 

  • Anti-Discrimination Act (Qld) 1991
  • Environmental Protection Act (Qld) 1994
  • Right to Information Act (Qld) 2009
  • Crime and Corruption Act (Qld) 2001
  • Public Interest Disclosure Act (Qld) 2010
  • Transport Operations (Road Use Management) Act  (Qld) 1995
  • Work Health and Safety Act (Qld) 2011
  • Transport (Rail Safety) Act 2010


  • Various Australian Standards, Codes of Practice, Memoranda of Understanding / Agreement and Government Policies are also applicable.

Guiding principles

The following guiding principles relate to this Standard:

  • Government Owned Corporation Guidelines
  • Queensland Rail Customer Charter

Queensland Rail documents


  • MD-10-67  Human Resources
  • MD-12-142  Brand, Communications and Media


  • MD-12-555  Values


  • MD-10-166  Fitness for Work: Alcohol and other Drugs Management
  • HRS-STD-3502-SPT  Equity, diversity, harassment and Discrimination
  • MD-13-327  Performance and Behaviour Standard 
  • MD-10-236  Privacy of personal information
  • HRS-STD-3506-SPT  Work and Life
  • MD-10-178  Fatigue Management

Strategy / Plan 

  • N/A

Specification / Framework

  • MD-10-447  Appropriate Use of Electronic Communications Systems Specification
  • MD-10-508  Health Management Administration Specification
  • MD-10-497  Reasonable Adjustment Specification
  • MD-10-448 Recruitment and Selection Specification
  • MD-11-6837  Public Interest Disclosure Specification


  • MD-13-486  Performance and Development Procedure
  • MD-13-485  Managing Performance and Behaviour Procedure
  • MD-13-487  Employee complaints Procedure
  • MD-12-571  Records Management
  • MD-10-227  Recordkeeping Principles


  • Performance Management Framework – Leaders Guideline