Queensland Rail is
committed to providing a customer-focused, safe, reliable and on-time rail
service that benefits the community, supports industry and is integrated with
the public transport system.
What we will do
To deliver our commitments to our customers, Queensland Rail
- Provide leadership, resources and training to support a customer-centric culture and positive customer experiences
- Put our customers at the centre of everything we do by integrating their voice in our strategic planning process and responding to emerging customer, community and industry trends
- Use data to understand the needs of our customers and deliver on their expectations through informed investment decisions and the optimisation of our product and service delivery
- Make it easy for our customers to engage with us through all phases of their journey
By delivering on our customer policy, Queensland Rail will create a
world-class rail service that connects communities and delivers an excellent
experience to all customers.