Queensland Rail is
committed to providing a safe, efficient and sustainable, reliable service that is valued by customers and suports communities.
What we will do
To deliver our commitments to our customers, Queensland Rail
- Provide leadership, resources and training to support positive customer experiences
- Put our customers at the centre of everything we do by integrating their voice in our planning processes and responding to emerging customer, community and industry trends
- Use data to understand the needs of our customers and deliver on their expectations through investment decisions that are informed by their insights.
- Make it easy for our customers to engage with us through all phases of their journey
By delivering on our customer policy, Queensland Rail will create a
world-class rail service for our customers.