​Our Commitment

Queensland Rail is committed to providing a safe, efficient and sustainable, reliable service that is valued by customers and suports communities.

What we will do

To deliver our commitments to our customers, Queensland Rail will:

  • Provide leadership, resources and training to support positive customer experiences
  • Put our customers at the centre of everything we do by integrating their voice in our planning processes and responding to emerging customer, community and industry trends
  • Use data to understand the needs of our customers and deliver on their expectations through investment decisions that are informed by their insights.  
  • Make it easy for our customers to engage with us through all phases of their journey

By delivering on our customer policy, Queensland Rail will create a world-class rail service for our customers.