If you have a question or wish to provide a feedback please get in touch.
You can contact us in one of the following ways:
Online
Call us
During business hours
Our contact centre is open between 7.15am to 5pm (EST), Monday to Friday.
- Call
13 16 17 (within Australia)
- Call
+61 07 3072 2222 (outside Australia).
After hours
The TransLink contact centre is open 24/7.
- Call TransLink on
13 12 30
Need help contacting us?
If you have a hearing or speech impairment, please contact us via
SMS.
Security incidents
If you identify a security incident on the network, there are a number of options available to you to report it:
- If it’s an emergency, call
000 and speak to a member of staff (where present)
- If the incident is not an emergency, you can report it to a member of staff (where present), or to Crime Stoppers on 1800 333 000.
Level crossing safety
To report a safety issue at a level crossing call
1800 079 303.
By post
Queensland Rail
GPO BOX 1429
Brisbane QLD 4001