Contact us

​​​​Queensland Rail is always happy to receive your enquiries and feedback.

​You can contact us in one of the following ways:


Call us

Business hours

Our contact centre is open between 7.15AM to 5.00PM, Monday to Friday; EST

  • Call 13 16 17 (within Australia)​
  • Call +61 07 3072 2222 (outside Australia).

After hours

The TransLink contact centre is open 24/7 to assist with your train enquiries

  • Call TransLink on 13 12 30.

Security incidents

In the unlikely event that you identify a security incident on the network, there are a number of options available to you to report it:

  • If it’s an emergency, call emergency services on 000 and speak to a member of staff (where present)
  • If the incident is not an emergency, you can report it to a member of staff (where present), alternatively, you can report it to Crime Stoppers on 1800 333 000.​​

Level crossing issues

To report an issue at a level cros​sing please call 1800 079 303.

Corporate Passes

Rail Pass renewal enquiries call 3072 8894 or email

If you have a hearing or speech impairment

  • SMS: 0428 774 636

Contact us by mail

Queensland Rail
GPO BOX 1429
​Brisbane QLD 4001​​

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