Right to Information aims to make more information available to the community.
Right to Information Act 2009 (Qld) (RTI Act) and
Information Privacy Act 2009 (Qld) (IP Act) apply to Queensland Rail. As such, we do our very best to engage and collaborate with the right people to deliver more timely and better quality information to our customers, employees, business partners and the public.
We make information available
At Queensland Rail we take all reasonable steps to make as much information as possible available so that you don’t have to make a formal application unless you have to. Before applying for information, you should check first to see if it is available online. You can search our website for routinely released information, organised into categories in our
If you cannot find what you are looking for, complete an
online customer enquiry form requesting whether or not the information you are looking for is available administratively by the appropriate Queensland Rail business group.
Apply for information
If you have been unable to obtain access to information through Queensland Rail administrative arrangements, you may wish to make an application under the
RTI or IP Acts.
Amend personal information
Under the IP Act you may apply for an amendment to be made to a document that contains your personal information which you believe is inaccurate, incomplete, out of date or misleading.
You can submit an application on the
Information Privacy Personal Information Amendment Application form.
Your completed application should be sent to:
Senior Adviser RTI and Privacy
GPO Box 1429
BRISBANE QLD 4001
Please contact Queensland Rail on (07) 3072 8650 or email