Our policies

Documents on this site may be under revision and are approved for public release.

Please continue to revisit this website to obtain up to date versions as they are made available.

Authorities Approvals and Accountabilities (PDF)7/11/2016 12:00 AM
Brand Communications and Media (PDF)7/11/2016 12:00 AM
Entertainment and Hospitality (PDF)7/11/2016 12:00 AM
Environment (PDF)7/11/2016 12:00 AM
Finance (PDF)7/11/2016 12:00 AM
Human Resources (PDF)7/11/2016 12:00 AM
Information (PDF)7/11/2016 12:00 AM
Performance Payment Policy - Chief and Senior Executives (PDF)7/11/2016 12:00 AM
Procurement (PDF)7/11/2016 12:00 AM
Protective Security (PDF)7/11/2016 12:00 AM
Risk Management (PDF)7/11/2016 12:00 AM
Safety (PDF)7/11/2016 12:00 AM
Strategic Asset Management (PDF)7/11/2016 12:00 AM
Technology and Telecommunications (PDF)7/11/2016 12:00 AM
Travel Accommodation and Associated Expenses (PDF)7/11/2016 12:00 AM

Code of conduct

Queensland Rail has a code of conduct for employees dealing with our customers, contractors, suppliers and communities in which we work.

The code of conduct applies to all in Queensland Rail from the Board of Directors down. It also applies to consultants and contractors providing a service to Queensland Rail.

Code of Conduct Standard (PDF)20/08/2014 12:00 AM

​Guidelines for Providing Service to Customers

Customer Feedback Policy (PDF)1/03/2015 12:00 AM

​Corporate Entertainment and Hospitality

Gifts Benefits and Entertainment (PDF)29/04/2015 12:00 AM


Public Interest Disclosure (PDF)18/11/2014 12:00 AM
Conflicts of Interest (PDF)9/10/2014 12:00 AM

Release of Information

The Queensland Government has made a commitment to provide the community with greater access to information held by Government, unless on balance it is contrary to the public interest to provide that information. It achieves this by voluntary publication of information and through the Right of Information process.

Ethics and Integrity

Queensland Rail promotes a culture in which ethical conduct is expected, encouraged and supported by everyone and a business environment that is free of fraud and corruption. Members of the public concerned about inappropriate activities should contact the Crime & Corruption Commission or ethics@qr.com.au


With more than 6000 employees, approximately $7 billion in fixed and other assets, and more than 6500 kilometres of track, Queensland Rail is an integrated customer and rail infrastructure business servicing the passenger, tourism and freight customer markets throughout Queensland.

For Queensland Rail recruitment information go to the Careers section.

Note: These documents, policies and procedures may be currently under revision. Please continue to revisit this website to obtain up to date versions as they are made available.