What is Right to Information?

The Queensland Government is committed to giving the community greater access to information. Right to Information legislation strengthens the community’s right to access government-held information, unless, on balance, releasing the information would be contrary to the public interest.

The Right to Information Act 2009 (Qld) (RTI Act) and Information Privacy Act 2009 (Qld) (IP Act):

  • make more information held by the Government available
  • provide equal access to it across all sectors of the community
  • provide appropriate protection for individuals' privacy.

Where information is not already available you can access information through Right to Information (RTI) or Information Privacy (IP) applications. You can:

  • search for information
  • apply for information
  • correct personal information

Search for information

Before applying for information, you should check first to see if it is available online. You can search our website for routinely released information, organised into categories in our information, organised into categories in our Publication Scheme.

If you cannot find what you are looking for, please contact us via:

Phone: (07) 3072 8650
Email: rti@qr.com.au

Apply for information

If you have been unable to obtain access to information through your normal dealings with Queensland Rail, you may wish to make an application under the RTI Act.

You can submit an information access application using the Right to Information and Information Privacy Access Application form and sending it to:

Post:

Senior Adviser RTI and Privacy
Queensland Rail
Legal Services
GPO Box 1429
BRISBANE QLD 4001

Email: rti@qr.com.au  

Your application must:

  • be in writing and in the approved form
  • provide an address to which a notification of the decision may be sent
  • be addressed to the Senior Adviser RTI and Privacy
  • include payment of the application fee if the information you request is not related to your personal information (the RTI application fee is $46.40 and a processing charge of $7.20 per 15 minutes, or part thereof, may apply if it takes more than five hours to process your application. An access charge may also be payable for a physical copy of document released).

Important notes:

  1. Do not submit the application online. The online application form is to be used for Government Departments only and not for particular agencies such as Queensland Rail.
  2. Queensland Rail is unable to accept credit card payments for RTI applications. Please do not provide your credit card details. Payment can be made by cheque, direct debit or by invoice. Please contact Queensland Rail’s Legal Services on (07) 3072 8650 or email rti@qr.com.au for more details.

If the information you request is not related to your personal information, you must pay an application fee. This fee must be paid before your application can be processed. You may also be charged for processing the application and for making copies of documents. For more information about fees and charges, please contact

Correct personal information

Under the IP Act you may apply for an amendment to a document that contains your personal information, if that document contains information that is inaccurate, incomplete, out of date or misleading.

You can submit an application on the Information Privacy Personal Information Amendment Application form.

Your completed application should be sent to:

Post:

Senior Adviser RTI and Privacy
Queensland Rail
Legal Services
GPO Box 1429
BRISBANE QLD 4001

Email: rti@qr.com.au