Security

South East Queensland (SEQ) trains

All SEQ trains are fitted with emergency help points located just inside every door and in some of the allocated spaces. When activated, the emergency help points connect you directly with the onboard train crew who can see you via onboard CCTV and provide immediate assistance.

Guardian trains

Guardian trains have security officers onboard for part or all of the journey, offering added peace of mind while travelling during the evening. These services operate:

• On selected rail services departing Central station after 7pm, Sunday to Thursday
• On most timetable services on Friday and Saturday nights

These services are clearly listed in the timetable, allowing you to choose these services for additional security. These and other services may also be subject to random patrols by QPS and Authorised Officers.

Safety tips while onboard:

• choose a seat in a carriage where you feel comfortable
• emergency help points are near every door. Use them to speak directly with onboard train crew, who can contact the security teams and police
• keep your belongings with you at all times
• If using a device with screen, such as a mobile phone or laptop be mindful of what personal information is visible
• if travelling after dark, choose a guardian train where possible. You can sit or stand near security officers if that helps you feel safe, or let them know if you have any concerns
• all our services are regularly patrolled by Queensland Police Service Railway Squad and Authorised Officers. Don't hesitate to approach them if you need any help.

Station core safety zones

Station core safety zones are marked on station platforms with blue-and-white striped lines. These areas provide the best lighting, emergency and assistance points, CCTV surveillance and is commonly where station staff wait for incoming trains.

Emergency help points are situated in the core safety zones on most station platforms. Activation of the emergency help point will put you in direct contact with a Security Monitoring Officer who can view you through the CCTV.

Safety tips while at the station:

• wait in the core safety zone when waiting to board your train. It's well-lit, monitored by CCTV and equipped with emergency help points
• stay aware of your surroundings and keep your belongings close. Consider if listening to headphones is preventing you from being aware of what's happening around you
• report suspicious behaviour or unattended bags immediately to the police or station staff
• in an emergency, call 000
• For non-emergencies, speak to station staff or contact Crime Stoppers on 1800 333 000
• if parking at or near the station, choose a spot close to the station exit - especially if returning after dark
• before leaving your vehicle, ensure it is securely locked and that you take all of your valuables with you or keep them out of sight
• if someone is meeting you at the station, make sure you know where they will be waiting. Some stations have several exits and car parks.

Regional and SEQ Heroes

Our security teams operate across the entire Queensland Rail network, including all South East Queensland services and long-distance trains.

Whether you're travelling to or from suburban stations or regional destinations, you can rely on multiple security teams working together across Queensland. Our aim is to keep you safe and provide assistance throughout your journey with us.

To find out more about security, including station core zones, emergency help points and reporting security incidents please see Security initiatives.