At Queensland Rail, we are dedicated to ensuring our customers have the most accurate information to enhance their travel
experience. To
stay informed, please visit our website, pay attention to announcements,
and check signage and information screens.
South East
Queensland Network
Queensland Rail website
Our Queensland Rail website website is a comprehensive resource for
travel information, offering a wealth of travel tips for your upcoming
journey,
and
details on important updates such as track
closures. The
Queensland
Rail website also provides direct links to Translink who manage our timetables and service updates.
Accessibility information
Queensland Rail
is committed to making our information as accessible as possible. We are
working to deliver information in a variety of formats to meet more people’s needs. We
understand everyone's journey is different, so please visit our Accessibility page for information to help you plan your journey.
Go cards, tickets and fares
For information on go cards, tickets, and fares, visit the Translink website. You can also purchase tickets at stations or use contactless payments with your bank card or smartphone when tapping on and off. The website includes details on buying and refunding tickets.
Social media
We encourage you to visit our social
media pages for the latest updates and information. Our channels
are regularly updated with news, events,
and announcements.
Station signage and Passenger Information Display Screens
(PIDS)
We provide clear, informative signage throughout stations to help you navigate each location. Our Passenger Information Display Screens (PIDS) show real-time train arrivals and departures, with easy-to-read information. Our PIDS are colour-coded by train line refective of our network map. Stations without PIDS display printed timetables specific to their services.
Announcements
We provide clear and frequent announcements
onboard and at stations, keeping you
updated on train schedules, service changes, and other important information.
Find more information to help you
plan your journey, visit our website,
call us on 13 16 17 or
connect with us
on
social
media.
Queensland Rail Travel and Tourism services
Queensland Rail Travel website
Our Queensland Rail
Travel website is a comprehensive resource for travel information on our
long-distance services. You can easily find information on stations, our
trains, the onboard
experience, and the destinations Queensland Rail Travel can help you explore. Additionally, we provide day of travel important information, conditions of carriage and luggage guidelines to assist you with your journey planning. Our timetable, service updates, disruptions policy and other policies on our policy home will help you make informed travel
decisions.
For Tourism rail experiences, please visit our Kuranda
Scenic Railway or Gulflander websites.
Accessibility information
We're on a mission to improve accessibility
with tools and resources designed to help all
customers with their travel planning.
At Queensland Rail Travel, we understand
that everybody’s journey is different. Please visit our Accessible
travel page to help you plan your journey. Alternatively, you can read our Accessible
travel - frequently asked questions. For tourism accessibility information,
please visit Kuranda Scenic Railway
Accessible travel or Gulflander
Accessible Travel.
Tickets and fares
Purchasing a travel experience can be
done through our Booking website page, over the phone or at one of our Travel
Centres where one of our friendly team members can assist you. Rail Fares and eligibity for concessions information can be found on our website
for your convenience.
Social media
We encourage you to visit our Media Centre for the latest updates and information. Our social media channels
are
regularly updated with news, events, and
announcements, ensuring you stay informed.
Station signage and announcements
To help keep you safe and informed, we ensure clear and frequent
announcements both onboard and at stations, keeping you updated about train
schedules, service changes, and more. We have a variety of automated
announcements and local team member announcements throughout our Regional
network.