Travel with Care

​​​​​​​​​​​​​Slips, trips, and falls continue to be the most common cause of customer injuries on the Queensland Rail network. The type of injuries sustained can range from a scrape or strain to hospitalisation.

The issue​

Over the past three years slips, trips and falls accounted for 76 per cent of injuries on the South East Queensland network. Many of these slip, trip and fall incidents were on stairs and escalators at our stations, and on the train platform.

Ensuring our customers are safe on our trains and at our stations is our number one priority. We don't want to see you or any of our customers get hurt. To stay safe while travelling with us please:

  • ​​Plan ahead and arrive early at the station so you don't need to rush for your train. 
  • Pay attention to your surroundings and please avoid distractions, like your phone, when you are walking through our stations, along our platforms and boarding or disembarking our trains.
  • Always take care when using escalators and stairs and use the handrail provided.
  • Use the lift facilities where available, or the ramp, if you have luggage or large items like a pram, bike or scooter.​​

The campaign

'Travel with Care' reminds customers to engage in safe behaviours because Queensland Rail employees care about them and their safety. 

The 'Travel with Care' campaign highlights the different actions customers can take to avoid slips, trips and falls while travelling with us. 

By highlighting safe behaviours it aims to create positive associations with, and educate customers on, the safest ways to prevent injuries. 

The campaign can be seen on social media, in trains and at stations.​​​​​​

​​​​​​

 Campaign videos

Video player tips - Use controls available at the bottom right corner of the video player to enable or disable caption/audio description. Other user preferences such as changing caption font or size, switching to full-screen view, show transcript, keyboard preference, and adjusting volume are also available there.

Video 1 - Pay attention to your surroundings and please avoid distractions, like your phone, when you are walking through our stations, along our platforms and boarding or disembarking our trains.


Video 2 - Always use lifts to transport large items such as luggage and prams.


Video 3 - Remember to slow down and take care on our network to prevent slipping, tripping or falling.


Video 4 - Avoid unnecessary injuries and please travel with care on our network.