Slips, trips, and falls are the most common cause of customer injuries on the Queensland Rail network. These incidents can result in anything from minor scrapes and strains to serious injuries requiring hospitalisation.
Our number one priority is ensuring our customers are safe and remain injury free on our trains and at our stations. We don't want to see you or any of our customers get hurt.
Over the past three years slips, trips and falls have accounted for almost 80 per cent of customer injuries on the South East Queensland network. Many of these slips, trip and fall incidents were on stairs, escalators and station platforms.
To stay safe while travelling with us please:
- Stay focused – when moving around stations, platforms and onboard, please stay focused and limit distractions.
- Take the lift – If you have luggage or any other large items such as a pram, bike, or scooter, take the lift or use a ramp where available.
- Stay on your step – When using the escalator, please stay on your step, hold the handrail and stand to the left.
- Hold the handrail and slow down – Please take your time on the stairs and hold the handrail to maintain three points of contact.
We want you to get to your destination safely.