Travel with Care

'Slips, trips, and falls' continue to be the most common cause of customer injuries on the Queensland Rail network. The type of injuries sustained can range from a scrape or strain to hospitalisation.

The issue

In 2019, 'slips, trips, and falls' accounted for 81 per cent of customer injuries in the South East Queensland (SEQ) network. Despite a reduction in patronage in 2020 due to the COVID-19 pandemic, ‘slips, trips, and falls’ were still the top customer injury mechanism, accounting for 79 per cent of customer injuries in SEQ.




Common behaviours

  • Inattentive or distracted
  • Rushing
  • Carrying large items such as prams, luggage, bikes, and scooters
  • Not keeping three-points of contact
  • Traversing while the train is still in motion
  • Body limbs, backpacks, and other items getting stuck in closing doors
  • Not utilising the handrails at stations, whilst boarding and disembarking the train, and on the train

The campaign

Highlighting stations from around our SEQ Network, ‘Travel with care’ is a bright and personalised campaign that reminds customers to be careful on trains and at their stations. The campaign launched on 25 November 2021 and uses a diverse range of characters to educate and generate awareness on the impact of ‘slips, trips, and falls’ and the effect on the customers' health and well-being.

Phase two

Phase two of the 'Travel with Care' campaign focuses on slips, trips, and falls between the platform and the train. Continuing with the same look and feel as phase one, phase two launched on 13 April 2022 and targets station locations where incidents are at their highest.

'Travel with care' phase one and two reminds customers to engage in safe behaviours such as:

At stations:
  • Always take care when using escalators and stairs.
  • Use the lift facilities where available if you have large items, i.e. prams, luggage, bikes.
  • Prevent rushing and the likelihood of injuries by leaving enough time before your train arrives/departs.
Boarding and disembarking trains:
  • Watch your step and use the handrail when boarding and disembarking the train.
  • Pay close attention to children while boarding and disembarking.
  • Take extra care on our network when it’s raining or wet.
  • Take care when carrying large items while boarding or disembarking.
  • Arrive at the station early to avoid rushing to get on the train.
On trains:
  • Remain seated until the train is at a complete stop or if standing hold on. 
  • Customers watch their steps and use the handrail when boarding and disembarking the train.
  • The campaign can be seen on social media, in trains, and at stations.



While it’s tempting to run to make your train, try to beat closing train doors, or rush on escalators or stairs, it’s simply not worth injuring yourself just to save a few minutes.


Remember to slow down and take care on our network to prevent slipping, tripping or falling.


Avoid unnecessary injuries and please travel with care on our network.


Always use lifts to transport large items such as luggage and prams.


Please be careful boarding and disembarking our trains, and travel with care on our network.


Please pay close attention to children and watch your step when boarding and disembarking the train.