Customer Reference Group


​​Queensland Rail's Customer Reference Group (CRG) brings the community and Queensland Rail employees together to openly share information with one another.

Topics that are discussed include:

  • Timetabling
  • Train maintenance
  • New services 
  • Queensland Rail corporate and customer communication initiatives
  • Safety and security
  • Major events and projects
  • Managing major incidents
  • Network management
  • Customer feedback

The CRG is part of our commitment to providing safe, on-time and value for money rail services which connect our communities and industries to each other and to the world.

We value the many effective outcomes this group has delivered, such as the introduction of quiet carriages, and is proud to continue investing in this worthwhile initiative.

Find out more

Please contact if you have any questions.