Railsmart

​​​​​​​​​​​Being Railsmart around platforms and trains is important to protect the safety of you, your family, and others. Here are some simple ways to be Railsmart. ​

At stations and on platforms

• Plan ahead and arrive early at the station so you don't need to rush for your train.
  
• Walk, don't run.
• Always take care when using escalators and stairs and use the handrail provided.
• Use the lift facilities where available, or the ramp, if you have luggage or large items like a pram, bike or scooter. ​
  
• Stand behind the yellow line until the train comes to a complete stop in front of you.
  
• Station platforms have 'core safety zones' marked by blue and white stripes. These areas have better lighting, CCTV coverage, and emergency phones and are frequented by station staff.
  
• Allow others to exit the train first before boarding.
  
• Mind the gap between the train and the platform.
  
• Avoid distractions and be aware of your surroundings. 
• Observe all signs and signals.
• Listen for announcements. ​
  

Below graphics show:​ Plan ahead and arrive early; please use the handrail on stairs and escalators at stations; wait for others to get off the train before boarding. ​​

 On trains​

• Hold on to the handrails.
  
• Beware of closing doors.
  
• Keep bags off seats and clear of walkways. 
  
• Prepare to disembark when the train approaches your station. 
  

Travelling with children

• Stay behind the yellow line. 
  
• Mind the gap between the train and the platform. 
  
• Keep children within reach. 
  
• When entering a gated station, please see a station staff member who can help​ you through the fare gate, or use the wider accessible fare gates.
  
• Ensure your child is securely harnessed if in a pram and always back out of the train.
  
• Keep a firm grip on the pram using the tethering strap, park the pram parallel on platforms and apply the pram's brakes when stationary. 
  
• Make use of priority seating near the train doors.
  
• Use the lift or ramp at stations. 
  
• Take the time to teach your child the importance of rail safety. Refer to resources for teachers students and parents.​

At level crossings

There are over 1,200 public level crossings in Queensland and all have some form of protection including boom gates, warning signs, flashing lights, or signage.​

• Pay attention to all signs and signals.
  
• Use designated pathways to cross. 
  
• Never enter a railway crossing if the red lights are flashing or the boom gates are down.
  
• Never queue across train tracks.
  
• Always look out for extra trains.
  

Trespassing

​Passenger trains in Queensland can travel up to 160km/h and can take over one kilometre to stop in an emergency. Trespassing incidents can lead to service disruptions, personal injury, or death.​

• Stay off the tracks at all times. 
  
• Never cut across the tracks.
  
• Keep to designated walkways.
  

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