Queensland Rail is committed to delivering a world-class rail service,
aligned with the Department of Transport and Main Roads vision for accessibility
and inclusion.
We actively
engage with people with lived experience of disability to co-design
improvements to our services and facilities ensuring our network reflects the
needs of our customers and encourages accessible travel across the state.
Here’s what
we have in place already:
South East
Queensland (SEQ) network
Station accessibility upgrades
We
are making our
stations and facilities more accessible through our Station
Accessibility Upgrade Program across
the SEQ.
24/7 assistance service
We have a 24/7 advance text message
service
for customers who require assistance.
By sending an SMS to 0428 774 636,
you can contact a Queensland Rail Customer Communications Officer to obtain
train and platform assistance, along with information on station accessibility, lift outages,
and timetables. You can also speak to one of our Customer Service staff when
you arrive at the station.
Accessibility
Information
Queensland Rail is committed to making
our information accessible. We are working to deliver information in a variety
of alternative formats to meet more people’s needs. Our Accessibility page contains more information to help you
plan your journey.
Station accessibility
The Your
Station page has been developed to provide
information about each station and its
accessibility options. The page includes accessibility maps so you know what to expect during your journey.
Please visit this page to plan ahead. To stay informed about any lift outages
that may affect your journey, please visit Translink's service
updates page.
Onboard accessibility
To assist customers with accessibility requirements, we've created virtual train tours of our trains to help you plan your journey. On the train, you'll find priority seating located near the carriage doors. These red seats are clearly marked with blue and white signs that include raised text, pictograms, and Braille for easy identification.
If you're travelling on our SEQ network
and use a mobility aid, we provide dedicated spaces in the middle of each
train. These spaces line up with the assisted boarding points at stations and display the international symbol for access.
All Queensland Rail trains are
fitted with emergency and disability assistance intercoms.
Queensland Rail Travel and Tourism network
Station accessibility upgrades
We are making our Travel and Tourism stations more accessible through our Regional station upgrades program.
Accessibility
information
We're on a mission to improve
accessibility with tools and resources designed to help get you on your way.
Please visit our Accessible
travel page to help you plan your journey. Alternatively, you can read our Accessible
travel - frequently asked questions. For our Tourism accessibility information, please visit Kuranda Scenic Railway -
Accessible travel or Gulflander Accessible Travel.
Station accessibility
Our find your station page details each station's facilities and accessibility options, including operating hours, luggage procedures, and specific information for each train service. We recommend checking this page before travelling to help plan your journey.
Onboard accessibility
To assist you with accessibility
requirements, we provide carriage layouts and train tours to help you plan your journey.
For more information, visit Queensland
Rail’s Accessibility Statement page.