LINK TO CCTV VIDEOS
LINK TO CAMPAIGN VIDEOS
From bumps and bruises to serious hospitalisations, an alarming trend in customer related injuries has prompted Queensland Rail to launch a heartfelt campaign pleading with passengers to Travel with Care.
In a bid to help quell risk-taking behaviour, the rail operator released shocking footage showing customers rushing for their train, skateboarding on the platform and the consequences of not using lifts for large or bulky items.
Queensland Rail Acting General Manager of Station Customer Service Drew Brock said the organisation was deeply concerned after more than 600 preventable injuries to South East Queensland (SEQ) customers since January 2021.
“In 2022 there were 216 people who slipped, tripped or fell while catching trains and these types of injuries account for three quarters of incidents on the SEQ network,” Mr Brock said.
“While overall 2022 figures were slightly down from the year prior, the way we’re trending in 2023, we’re dangerously close to another spike—¬with 130 customer injuries in SEQ between January and May.
“Usually people are hurting themselves because they’re rushing to make a train, distracted by their phones or trying to beat closing doors, so we’ve released these videos to drive home what happens when you’re not careful.”
Mr Brock said since 2021 there were 138 customers in SEQ who had been injured so badly, they required hospital treatment.
"Injuries on the network can range from a scrape and a bruised ego to hospitalisation. That’s a sobering thought given most of the incidents are entirely preventable,” he said.
“During peak the next train will be along in a matter of minutes, so please, allow plenty of time to catch your train, pay attention to where you are going and hold the handrail when using the escalators and stairs.
“We’re also seeing a lot of incidents involving luggage on the escalators—so remember, taking the lift with luggage is best.
“Our station staff are on hand to help you get on and off the train and around the station so don’t hesitate to ask.”
Mr Brock said Queensland Rail’s new campaign, Travel with Care, tugged on the heart strings of customers.
“We care about our customers’ safety so in this new campaign we’re speaking from the heart,” he said.
“Queensland Rail is also investing in a range of engineering solutions including accessibility upgrades to stations, raising individual platforms to reduce the step up to the train, increasing safety signage and staying on top of spot mopping during wet weather conditions.
“We love all of our customers, and we want them to arrive at their destination, safely.”
Customers will see targeted messaging at injury hot spots around the network, like Roma Street and Central Station, on train display screens as well as across Queensland Rail’s social media channels.
More information on the Travel with Care campaign can be found here.
Injuries on the SEQ Queensland Rail network
| Calendar Year | Number of slips, trips and falls | Injuries requiring hospital treatment |
| 2021 | 266 | 53 |
| 2022 | 216 | 49 |
| 2023 Jan-May | 130 | 36 |
SEQ stations with the highest number of reported incidents
| Station | Slips, trips and falls injuries in 2022 |
| Roma street | 50 |
| Central | 41 |
| Caboolture | 10 |
| Petrie | 9 |
| Fortitude Valley | 8
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