Our Commitment
Queensland Rail is
committed to providing rail services that support the transport needs of
customers and connects communities across Queensland. Our aim is to deliver world-class
rail services for our customers.
What we will do
Our goals are to:
- Grow patronage and increase
freight volumes on rail
- Sustain on-time running and reliability across our network
- Achieve high levels of
customer satisfaction across all passenger services.
To deliver upon our commitments to our customers and meet the goals we have set, Queensland Rail will:
- provide leadership, resources and training to support positive customer experiences
- make it easier for our customers to engage with us and utilise our services through all phases of their journey
- use data to generate insights to amplify the voice of the customers, increasing organisational understanding of customer needs and expectations, now and into the future; and
- integrate the voice of customers into planning, investment and delivery processes.
By delivering upon our customer policy, Queensland Rail will create a world-class rail service for our customers.