Our Commitment
Queensland Rail is
committed to providing rail services that support the transport needs of
customers and connects communities across Queensland. Our aim is to deliver world-class
rail services for our customers.
What we will do
Our goals are to:
- Grow patronage and increase
freight volumes on rail
- Sustain on-time running and reliability across our network
- Achieve and maintain high levels of customer satisfaction across passenger services, aligned to agreed targets.
To deliver upon our commitments to our customers and meet the goals we have set, Queensland Rail will:
- provide leadership, resources and training to support positive customer experiences
- make it easier for our customers to engage with us and utilise our services through all phases of their journey
- use data to generate insights to amplify the voice of the customers, increasing organisational understanding of customer needs and expectations, now and into the future; and
- integrate the voice of customers into planning, investment and delivery processes.
By delivering upon our customer policy, Queensland Rail will create a world-class rail service for our customers.