The Rail Industry Worker program went live in March 2013 and has been endorsed by a number of major rail operators across the country. The program is owned and endorsed by the Australasian Railway Association (ARA), of which Queensland Rail is a member, to provide a single national competency management system for everyone working in the rail industry. It meets regulatory requirements and complies with national rail safety laws.
By law, everyone working on the Australian rail network must be able to provide proof of competency. This is the best way to reduce the risk of untrained people working on the rail network. The aim of competency management is to minimise the risk of untrained personnel carrying out any work on the Australian rail network.
If you intend to undertake rail safety work for Queensland Rail or the work you are contracted to perform (which may not be rail safety work) on behalf of Queensland Rail falls within the rail corridor, you will need to apply for a RIW card.
The following contractors must carry Rail Industry Worker identification when working for Queensland Rail and present this (on request) to a Rail Safety Officer/Regulator from the Office of the National Rail Safety Regulator or a Queensland Rail representative:
- All contractors undertaking rail safety work, as defined under section 8 of the Rail Safety National Law (Note: there are no exceptions)
- Contractors performing work for Queensland Rail in the rail corridor
Those excluded from carrying Rail Industry Worker identification are:
Contractors who are:
- Working on station buildings with limited to no exposure to the danger zone
- Deliveries to the rail corridor outside the danger zone
- One-off entry to the rail corridor where contractors have completed a Rail Corridor Induction Checklist are operating under a PO and where it is not reasonably practical to expect the contractor to obtain a RIW card due to the short-term nature of their work in the rail corridor.
- External third parties (non-rail related) not contracted by Queensland Rail, such as telecommunications workers
There are no exceptions for rail safety workers.
Rail Safety National Law requires rail safety workers to ensure:
- They are competent to carry out rail safety work
- They are assessed for competence
- They undertake a medical assessment
- Records of competence/qualifications are maintained
- Each rail safety worker carries identification that enables their competency and training to be checked.
Rail safety workers are people who:
Please refer to Rail Safety National Law (Section 8 "Meaning of Rail Safety Work").
Direct all inquiries to: firstname.lastname@example.org
Ordering Rail Industry Worker Cards
- ISN-Temporary Traction Bonding Requirements For Cutting Rails In Electrified Areas-Queensland Rail-23-03-2023 () PDF, 420KB
- Removal of QR Plant Roles to Align to National Plant Matrix Final March 2023 () PDF, 126KB
- Endorsed Engineering Organisation (EEO) - Bulletin () PDF, 317KB
- QNRP V7 Implementation - Protection Officer (PO) Mandatory Mentoring and Monitoring () PDF, 188KB
- Network Lockout fact sheet () PDF, 172KB
- ISN Applying the hierarchy of controls when working near OLE () PDF, 403KB
- ISN Working in 25 kV electrified areas () PDF, 601KB
- Protection Officers fact sheet (PDF, 197KB |
- Rail Industry Worker Program - Frequently Asked Questions (PDF, 162KB |
- Engineering Registration in Queensland (PDF, 59KB |
- Types of electrical licenses in Queensland (PDF, 141KB |
- ISN Look up for powerlines () PDF, 222KB
- Protection Officer Training Information Pack V1.0 () PDF, 2134KB
- Trackside Safety Course Curriculum V3.4 () PDF, 2891KB
- Business Rules for Rail Industry Workers (PDF, 889KB)
- Fatigue Risk management for contractors (PDF, 230KB | DOC, 224KB)
- RIW Program FAQs (PDF, 162KB)
- Queensland Rail PO Mentor Supervisor Declaration Form () PDF, 58KB
- Protection Officer Training and Perpetual Accreditation Specification - MD-11-309 () PDF, 1069KB
- Civil - External Engineering Competence Management - MD-21-160 () PDF, 915KB
Civil – Approved External Engineering Organisations
Health assessments for Rail Safety Workers
- Fitness for work ( | PDF, 94KB) DOC, 123KB
Please note: Due to the organisational-specific nature of the Queensland Rail Trackside Safety courses, which also align with national units of competencies, Queensland Rail will only accept enterprise-specific courses delivered by our licensed training providers and as outlined in the Trackside Safety Matrix. Units of competence issued by other RTO's will be recognised, however there is still a requirement for contractors to attend the enterprise-specific course/s delivered by the licensed training providers. These providers will issue a 'Certificate of Attendance upon successful completion which contractors will need to upload to enable full role registration within the
- Design Management and Contract Management () XLS, 37KB
- E-Learning () XLS, 32KB
- Electric Facilities () XLS, 45KB
- Electric Traction () XLS, 48KB
- Engineering Services () XLS, 34KB
- Plant () XLS, 164KB
- Rollingstock Maintenance () XLS, 41KB
- Trackside Safety () XLS, 52KB
- Signalling (XLS, 60KB)
- Telecommunications () XLS, 46KB
- Track and Civil () XLS, 51KB
Competency management forms
Protection Officer Mentoring Logbook - MD-14-566 () PDF, 889KB
Protection Officer Monitoring Checklist - MD-14-120 () PDF, 896KB
Recipient Checklist - MD-20-336 () Fitness for Work Contractor Fact Sheet v3.0 ( PDF, 723KB) PDF, 171KB
- MD-20-293 Guideline - Recipient Learner Guide and Logbook () PDF, 3828KB
For all of your trackside safety training requirements please contact one of our licensed training providers below.
- E-Learning training can only be accessed online, via the RIW system, and is not classroom based.
- Contractors cannot access E-Learning training independently.
- RIW system employer Administrators will need to assign E-Learning modules to relevant contractors (Please click on the link to access the guide: E-Learning)